1259 W Atlantic Blvd, STE 129, Pompano Beach, FL 33069 • 954-266-4444 • quotes@parksupplier.com
1. Acceptance of Terms
These Terms and Conditions (the “Terms”) govern all quotes, sales orders, and purchases of products from Park Supplier LLC (“Park Supplier,” “we,” “us,” or “our”). By signing a sales order or quote, submitting payment or a deposit, issuing a purchase order, or accepting delivery of goods, the customer (“Customer” or “you”) agrees to these Terms in full. These Terms are incorporated by reference into every Park Supplier quote and order and are available at parksupplier.com/terms-and-conditions/.
These Terms constitute the entire agreement between the parties and supersede any conflicting terms in a Customer purchase order or other document, unless expressly agreed to in writing and signed by an authorized representative of Park Supplier.
2. Orders & Authorization
Park Supplier reserves the right to require signed authorization before processing any order, including but not limited to orders totaling over $1,000.00 or orders we flag for verification. Where requested, our team will send a sales order for your review and signature, which you may return via digital signature, scan, or email to sales@parksupplier.com. Where authorization is requested, the order will not proceed to fulfillment without a signed authorization and cleared payment or approved terms.
3. Payment Terms
- Payment Timing: Full payment is required at the time of order unless we have a different written agreement (e.g., approved net terms for government or institutional customers).
- Payment Methods: We accept MasterCard, Visa, American Express, Discover, ACH, and wire transfers.
- Government Agencies: We also accept checks and FedPay from government agencies.
- Bitcoin: We accept Bitcoin (BTC) but no other cryptocurrencies. Please contact us directly to arrange payment via Bitcoin or the Lightning Network.
- Order Processing: Fulfillment of your order begins after your payment has cleared.
- Late Payments: Past-due balances accrue interest at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by Florida law, whichever is lower. Customer is responsible for all costs of collection, including reasonable attorneys’ fees and court costs.
- Tax Exemption: Tax-exempt customers must provide a valid Florida resale or exemption certificate before an invoice is issued. Absent a valid certificate, applicable sales tax will be charged and is non-refundable once remitted to the taxing authority.
4. Pricing, Quotes & Freight Estimates
- Quote Validity: Quoted prices are valid for 30 days from the quote date unless otherwise stated.
- Price Changes: Prices are subject to change due to material, tariff, or freight cost increases occurring between the quote date and order placement or production. We will notify you of any material change before proceeding.
- Freight Estimates: Freight charges shown on quotes are estimates only and are subject to final carrier rates, fuel surcharges, and any additional services required at delivery.
5. Shipping & Delivery
5.1 Title, Risk of Loss & Shipping Point (FOB Shipping Point)
All merchandise sold by Park Supplier is sold FOB Shipping Point. This means that ownership (title) and all risk of loss or damage transfer from Park Supplier to Customer at the moment the carrier picks up the items from our dock or our manufacturer’s dock. Once the freight is loaded onto the truck, the goods are owned by the Customer for the duration of transit, and the Customer is solely responsible for filing any freight claim for loss or damage with the carrier.
As a courtesy and as a matter of good service, Park Supplier will assist the Customer in coordinating and supporting freight claims; however, such assistance does not transfer or assume legal responsibility for in-transit loss or damage, which remains with the Customer and the carrier.
5.2 Lead Time
We process all orders upon receipt and ship during standard EST business hours (Monday–Friday). Shipment timing depends on stock availability and whether your order is for a standard or custom-manufactured item. Most standard orders ship within 7–14 business days unless otherwise noted; custom or specialty orders may require additional time. Product pages reflect the most current estimated lead time based on production schedules and availability. Always refer to the individual product page for the most accurate lead time, and contact our sales team before ordering if you have questions about a specific product’s timeline.
5.3 Shipping Costs
Freight shipping costs vary based on delivery location type (commercial, residential, school, etc.), the need for liftgate service or special handling, shipping distance from our manufacturing partners, and product size, weight, and quantity. Accurate freight charges are calculated at checkout based on the shipping address and selected options. If required delivery information is omitted, we may contact you to confirm details and adjust charges accordingly. If you have questions or need a custom shipping quote, please contact us before placing your order.
5.4 Shipping Method
All shipments are sent via common carrier (LTL freight) at negotiated rates using the most cost-effective method. Unless additional services are purchased, all deliveries are Tailgate (Curbside) Delivery to a commercial location on a commercial truck route during regular business hours (8 a.m.–4 p.m., Monday–Friday). Tailgate Delivery means the driver is only obligated to move the shipment to the back of the truck. The Customer is solely responsible for providing the personnel and/or equipment (such as a forklift or loading dock) needed to unload the order. The driver is not obligated to assist with unloading.
5.5 Mandatory Additional Shipping Services
If you are unable to accept a standard Tailgate Delivery, you must select the applicable additional service(s) at checkout for an extra charge:
- Residential Delivery: Required if the destination is not a commercial location or is not on a commercial truck route (including home-based businesses, farms, etc.).
- Limited Access Delivery: Required if the destination is commercial but not zoned for commercial truck delivery (e.g., schools, churches, mini-storage, or businesses without a loading dock).
- Liftgate Service: Required if you do not have a loading dock or forklift. The carrier will lower the shipment from the truck to the ground but will not move it inside.
- Inside Delivery: Required if you need your order brought inside. Carriers will move the order through the first accessible door (as determined by the driver) but not upstairs or via elevators. If there is no loading dock, Liftgate Service must also be selected.
- Notify Before Delivery: For an additional fee, the carrier will contact you approximately 24 hours before delivery to schedule a delivery appointment. This service is recommended if you need advance notice to arrange personnel or equipment to receive and unload the shipment.
If the Customer fails to select the necessary services at checkout, Park Supplier reserves the right to charge the Customer for any additional services billed by the carrier at the time of delivery. Storage & Redelivery: If a shipment cannot be delivered on the scheduled date due to the Customer’s unavailability, refusal, or failure to arrange required services, the Customer is responsible for any resulting storage, detention, or redelivery charges assessed by the carrier.
5.6 Shipping Promotions
Promotional shipping offers (e.g., “Free Shipping”) apply only to standard freight within the continental U.S. and do not include optional services (Residential, Limited Access, Liftgate, Inside Delivery, or Notify Before Delivery). The Customer is responsible for the full cost of any additional services.
6. Inspection of Shipments — Customer Responsibility
Park Supplier takes great care to ship products well-packaged and in good condition. However, because all goods ship FOB Shipping Point, the responsibility for safe transport lies with the carrier and the Customer once the goods leave the dock. YOU MUST INSPECT YOUR SHIPMENT FOR DAMAGE AND CORRECT PIECE COUNT BEFORE SIGNING THE DELIVERY RECEIPT.
- Verify Piece Count: Count all pieces and confirm the count matches the carrier’s delivery receipt (Bill of Lading / BOL).
- Inspect for Damage: Thoroughly inspect all items for visible damage such as torn packaging, crushed corners, or broken items.
- Note ALL Discrepancies on the BOL: If there is a shortage or any visible damage, you MUST note it in detail on the delivery receipt before signing (e.g., “1 box short,” “2 benches scratched,” “forklift hole in crate”). If you sign the delivery receipt “clear” (without noting damage or shortage), you legally accept the shipment as-is, and Park Supplier cannot file a freight claim and is not responsible for any subsequent claim for loss or damage.
- Concealed Damage: If damage is not visible upon delivery, you must report it to Park Supplier as soon as possible and within the shortest of (a) the period allowed by the delivering carrier’s concealed-damage claim policy, or (b) five (5) business days after delivery. Because freight claims are governed by the carrier’s deadlines, earlier notice is always better—report suspected concealed damage immediately. Please note that some carriers allow as little as 48 hours to report concealed damage, so we strongly recommend acting immediately upon discovery. Retain all original packaging and paperwork until the claim is resolved.
- Take Photos: Photograph any damage to the items and the packaging. Photos are required to support a freight claim and must be submitted to support@parksupplier.com (or via the damage-claim form at parksupplier.com/claims) within the applicable inspection window.
Park Supplier is not responsible for shipments that are not inspected upon delivery. By signing the delivery receipt without notation, the Customer accepts full responsibility for the shipment.
7. International & Non-Continental U.S. Shipping
We do not currently ship outside the United States. For shipments to Puerto Rico, Alaska, or Hawaii, alternate shipping methods and additional charges may apply. Contact 954-266-4444 for questions or special requests.
8. Product Assembly & Customer Responsibilities
Many products ship unassembled to reduce shipping costs and the risk of damage.
Site & Suitability: The Customer is solely responsible for verifying product dimensions, site suitability, delivery access, surface preparation, permitting, anchoring, assembly, and installation. Park Supplier is not responsible for products that do not fit or are not suitable for the intended site, nor for any installation performed by the Customer or a third party.
9. Warranties & Disclaimer
Products are covered by the manufacturer’s warranty only, which is passed through to the Customer. Warranty details for a given product are available on the product page or upon request, and at parksupplier.com/warranties/.
Except for the manufacturer’s warranty expressly provided, Park Supplier disclaims all warranties, whether express or implied, including without limitation any implied warranty of merchantability or fitness for a particular purpose. Products are sold “as is” to the fullest extent permitted by law.
10. Limitation of Liability
To the fullest extent permitted by law, Park Supplier’s total liability for any claim arising out of or relating to a product or order shall not exceed the purchase price actually paid by the Customer for the specific product giving rise to the claim.
In no event shall Park Supplier be liable for any incidental, consequential, special, indirect, or punitive damages, including without limitation lost profits, loss of use, delay damages, or any labor, installation, removal, or reinstallation costs, even if advised of the possibility of such damages.
11. Indemnification
The Customer agrees to indemnify, defend, and hold harmless Park Supplier and its members, officers, employees, and agents from and against any and all claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to the installation, assembly, anchoring, use, maintenance, or site conditions of products after delivery, except to the extent such claim is caused by a manufacturing defect covered under the applicable manufacturer’s warranty.
12. Best Price Guarantee
If you find the exact same product listed at a lower price from a competing supplier, we’ll match or beat it, subject to the following:
- The product must be identical in brand, model, and specifications.
- The competitor must be a reputable U.S.-based business.
- The lower price must be publicly available at the time of the request.
- The guarantee does not apply to auction sites, closeouts, clearance, or special pricing (e.g., government contracts).
- Requests must be submitted before placing an order.
To request a price match, contact sales@parksupplier.com or call 954-266-4444.
13. Returns & Cancellations
13.1 Order Cancellations
To cancel an order, contact us immediately after ordering and before the order reaches fabrication. Orders may not be canceled without prior written authorization from Park Supplier. Because many products are custom-made to order, fabrication often begins immediately. If fabrication has begun, a minimum cancellation fee of 50% will apply, and any deposit on custom or made-to-order items is non-refundable. If an order has already shipped, it cannot be canceled and is subject to the Return Policy below.
13.2 Return Policy
Park Supplier accepts returns in rare cases of manufacturing defect. Any other return is authorized solely at our discretion and is subject to the following strict terms:
- RMA Required: A written Return Merchandise Authorization (RMA) number and return instructions must be issued by our Customer Service Department before any merchandise is returned. Shipments arriving without a valid RMA number will be refused and returned to the sender at their expense.
- Restocking Fee: All authorized, non-defective returns are subject to a minimum restocking fee of 25%, which may be higher for certain items depending on the product series and manufacturing location.
- Shipping Charges: The Customer is responsible for ALL shipping charges, including the original outbound shipping cost (even if a “Free Shipping” promotion was applied) and all return shipping charges. Merchandise must be returned freight prepaid; collect shipments will not be accepted.
- Time Limit: Return requests must be made within 30 days of the original shipping date.
- Condition: Merchandise must be returned unused, unassembled, and in its original packaging in resalable condition. Park Supplier will inspect all returns and reserves the right to refuse credit on damaged, misused, or non-resalable items.
- Customer Order Errors: Park Supplier is not responsible for errors in customer orders placed online, including but not limited to incorrect product, color, or option selection. Such orders are subject to all standard return terms, including restocking and shipping fees.
- No Labor Reimbursement: Park Supplier does NOT reimburse customers for any labor costs incurred for the assembly, disassembly, installation, or repackaging of any product.
13.3 Non-Returnable Items
Under no circumstances will returns be accepted for the following:
- All concrete and aluminum products, including bleacher products.
- All custom, special-imprinted, or logo’d items.
- Any product that has been assembled, installed, or used.
- Clearance or special-order items.
13.4 Defective Products
For manufacturing defects, supporting photos and a description of the defect must be provided to Park Supplier customer service before a return or replacement will be authorized.
14. Force Majeure
Park Supplier is not liable for any delay or failure in performance caused by events beyond its reasonable control, including without limitation supply or material shortages, manufacturer or carrier delays, labor disputes, fire, flood, severe weather, natural disasters, pandemic, war, terrorism, or government action.
15. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or any order shall be resolved exclusively in the state or federal courts located in Broward County, Florida, and the parties consent to the personal jurisdiction of those courts. The prevailing party in any such dispute shall be entitled to recover its reasonable attorneys’ fees and costs.
16. General Provisions
- Entire Agreement: These Terms, together with the applicable signed quote or sales order, constitute the entire agreement between the parties and supersede all prior or contemporaneous understandings.
- Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
- No Waiver: Park Supplier’s failure to enforce any provision is not a waiver of its right to enforce that or any other provision later.
- Assignment: The Customer may not assign its rights or obligations without Park Supplier’s prior written consent.
- Amendments: Park Supplier may update these Terms from time to time. The version in effect on the date of your order governs that order.
We specialize in American-made park and site furnishing products. If a product is not made in the USA, it will be clearly noted on the product page.
For questions about these Terms, shipping, returns, or to request an RMA, contact customer service at 954-266-4444 or support@parksupplier.com.