Frequently Asked Questions

Use the "Request a Quote" button on any product page or email quotes@parksupplier.com. We specialize in government and bulk purchasing, and our quoting team usually replies within one business day.

Yes — we accept purchase orders from verified government entities including municipalities, school districts, parks & recreation departments, HOAs, and other public agencies. Simply email your PO to quotes@parksupplier.com or fax it to us.

Please note: At this time, we do not accept purchase orders from non-governmental companies or individuals. All purchase orders go through a strict verification process to confirm the issuing organization is an authorized government entity. This policy helps us maintain the integrity of our PO billing program and ensure timely payment for all parties.

We accept Visa, MasterCard, American Express, and Discover. For larger orders, we also offer net terms and purchase order billing for qualified government organizations.

Yes — we accept Bitcoin (BTC) as a payment method, but we do not accept any other cryptocurrencies at this time. With a growing number of governmental agencies now holding Bitcoin reserves, we've made it available as a payment option to better serve our public-sector customers. We also support payments via the Lightning Network for faster, lower-fee transactions.

If you'd like to pay via Bitcoin or the Lightning Network, please contact us directly so we can coordinate the transaction and provide you with a payment address. All other orders can be placed using major credit cards (Visa, MasterCard, American Express, Discover), verified government purchase orders, or traditional bank transfers.

Lead times vary by product and manufacturer. Most in-stock items ship within 1–3 business days. Made-to-order products typically ship in 3–6 weeks. We provide estimated lead times with every quote.

We use a variety of LTL freight carriers depending on the product size, weight, and your location. We coordinate with top-rated carriers to ensure safe delivery and competitive freight rates. You'll receive tracking information once your order ships.

Yes — we proudly serve all 50 states. Freight costs vary by location and order size. Contact us for a custom freight estimate for your delivery address.

Log in to your My Account page to view order history and download invoices. If you checked out as a guest, contact our support team with your order number.

You can check your order status in your My Account dashboard. You'll also receive email updates with tracking information when your order ships.

Sales tax is collected where required by law. If your organization is tax-exempt, please email a copy of your tax exemption certificate to support@parksupplier.com before placing your order.

Yes — all Park Supplier products are proudly Made in the USA. We believe in American craftsmanship and are committed to supporting U.S. manufacturers, American workers, and the communities that depend on them. By sourcing domestically, we ensure superior quality control, faster lead times, and the peace of mind that comes with buying American-made products. When you purchase from Park Supplier, you're not just furnishing a space — you're investing in American jobs and strengthening local economies across the country.

Warranty terms vary by manufacturer and product line. Our products carry warranties ranging from 1 year to 8 years of coverage depending on the product and manufacturer. Visit our Warranties page for details, or ask us during the quoting process.

Absolutely. We can provide spec sheets, CAD drawings, and product submittals for any item in our catalog. Just ask when requesting a quote or contact our support team.