Terms and Conditions

Sales

Orders placed through parksupplier.com totaling over $1,000.00 may require signed authorization before processing. Our team will send a sales order for your review and signature, which you may return via digital signature, scan, or email. Orders might not proceed without a signed authorization. Please return signed documents to Park Supplier at sales@parksupplier.com.

Payment Options

Full payment is required at the time of order, unless we agree otherwise in writing.

• Payment Timing: Full payment is required when you place your order, unless we have a different written agreement.
• Payment Methods: We accept MasterCard, Visa, American Express, Discover, ACH, and wire transfers.
• Government Agencies: We also accept checks and FedPay from government agencies.
• Bitcoin: We accept Bitcoin (BTC) but no other cryptocurrencies as many governmental agencies now have reserves of BTC. Please contact us directly if you’d like to pay via Bitcoin or the Lightning Network.
• Order Processing: Please note, fulfillment of your order will begin after your payment has cleared.

Shipping Policy

Title, Risk of Loss, and Shipping Point

All merchandise sold by Park Supplier is sold FOB Shipping Point. This is a legal term meaning that ownership (title) and all risk of loss or damage transfers from Park Supplier to you, the customer, at the moment the carrier picks up the items from our dock or our manufacturer’s dock. Once the freight is on the truck, it is owned by the customer, and the customer is responsible for filing any freight claims for loss or damage with the carrier.

Lead Time

We process all orders upon receipt and ship during standard EST business hours (Monday–Friday). The shipment of product depends on stock availability and whether your order is for a standard or custom-manufactured item.

Most standard orders ship within 7–14 business days, unless otherwise noted. Custom or specialty orders may require additional time.

For the most accurate lead times, always refer to the individual product page. Product pages reflect the most current estimated lead time based on production schedules and availability.

If you have any questions about a specific product’s timeline, please contact our sales team before placing your order.

Shipping Costs

Freight shipping costs vary depending on several factors, including:

• Delivery location type (commercial, residential, school, etc.)

• Need for liftgate service or special handling

• Shipping distance from our manufacturing partners

• Product size, weight, and quantity

Accurate freight charges will be calculated and shown during checkout based on the shipping address and selected options.

If any required delivery information is omitted — such as failing to indicate a residential address or need for liftgate service — we may contact you to confirm details and adjust charges as needed.

If you have questions or need a custom shipping quote, please contact us before placing your order.

Shipping Method

All shipments are sent via common carrier (LTL Freight) at negotiated freight rates, using the most cost-effective method. All deliveries are Tailgate (Curbside) Delivery to a commercial location on a commercial truck route, during regular business hours (8 a.m.–4 p.m., Monday–Friday).

Tailgate (Curbside) Delivery means the driver is only obligated to move the shipment to the “tailgate” or back of the truck. The customer is solely responsible for having the personnel and/or equipment (like a forklift or loading dock) necessary to unload the order from the truck. The truck driver is not obligated to assist with unloading.

Mandatory Additional Shipping Services

If you are unable to accept a standard Tailgate Delivery as described above, you must select additional services at checkout for an extra charge.

• Residential Delivery: If the destination is not a commercial location or is not on a commercial truck route, you must select this. This includes home-based businesses, farms, etc.
• Limited Access Delivery: If the destination is commercial but not zoned for commercial truck delivery (e.g., schools, churches, mini-storage, or businesses without a loading dock), you must select this option.
• Liftgate Service: If you do not have a loading dock or forklift, you are responsible for unloading your order. If you cannot, you must select liftgate service. The carrier will unload the shipment from the truck to the ground, but they will not move it inside.
• Inside Delivery: If you need your order brought inside, select this. Carriers will move the order through the first accessible door (as determined by the driver), but not upstairs or on elevators. If there is no loading dock, you must also select Liftgate Service.
• Notify Before Delivery: For an additional fee, carriers will notify you 24 hours before delivery to schedule an appointment.

If the customer fails to select the necessary services at checkout (e.g., ordering for a residence but not selecting “Residential Delivery”), Park Supplier reserves the right to charge the customer for any additional services billed by the carrier at the time of delivery.

Shipping Promotions

On a rare occasion, we have promotional shipping offers (“Free Shipping”) apply only to standard freight within the continental US and do not include optional services (Residential, Limited Access, Liftgate, or Notify Before Delivery). The customer is responsible for the full cost of these additional services.

CRITICAL: Inspection of Shipments

Park Supplier takes great care to ship products well packaged and in good condition. However, once the product leaves the dock, the responsibility for its safe transport lies with the carrier. YOU MUST INSPECT YOUR SHIPMENT FOR DAMAGE AND CORRECT PIECE COUNT *BEFORE* SIGNING THE DELIVERY RECEIPT.

1. Verify Piece Count: Count all pieces and verify that it matches the piece count listed on the carrier’s delivery receipt (also known as the Bill of Lading or BOL).
2. Inspect for Damage: Thoroughly inspect all items for visible damage, such as torn packaging, crushed corners, or broken items.
3. Note ALL Discrepancies:
   • If there is a shortage or any visible damage, you MUST note it in detail on the delivery receipt before signing it. (e.g., “1 box short,” “2 benches scratched,” “forklift hole in crate”).
   • If you sign the delivery receipt “clear” (without noting any damage or shortage), you are legally accepting the shipment as-is. Park Supplier cannot file a freight claim and is not responsible for any subsequent claims for loss or damage.
4. Concealed Damage: If damage is not visible upon delivery (concealed damage), you must report the issue to Park Supplier immediately, and no later than 48 hours after delivery. Retain all original packaging and paperwork until the claim is resolved.
5. Take Photos: If possible, photograph any damage to the items and the packaging. This will be required for the freight claim.

Park Supplier is not responsible for shipments that are not inspected upon delivery. By signing the delivery receipt without notation, the customer accepts full responsibility for the shipment.

For questions about shipping, please contact customer service at 954-266-4444 or support@parksupplier.com.

International and Non-Continental US Shipping

Currently, we do not ship outside the United States.

For shipments outside the continental US (Puerto Rico, Alaska, Hawaii), alternate shipping methods and additional charges may apply. For questions or special requests, contact 954-266-4444.

Product Assembly

Many products ship unassembled to reduce shipping costs and risk of damage.

Best Price Guarantee Terms

We stand behind our pricing. If you find the exact same product listed at a lower price from a competing supplier, we’ll match it or beat it.

To qualify:

• The product must be identical in brand, model, and specifications

• The competitor must be a reputable U.S.-based business

• The lower price must be publicly available at the time of the request

• Guarantee does not apply to auction sites, closeouts, clearance, or special pricing (e.g. government contracts)

• Requests must be submitted before placing an order

To request a price match, contact us at sales@parksupplier.com or call us at 954-266-4444.

Return & Cancellation Policy

We want you to be satisfied with your purchase. Please contact customer service within 30 days of delivery, and we’ll offer a merchandise credit or your money back subject to shipping and restocking fees. This policy is essential for us to continue offering a wide range of custom colors and options at competitive prices. Please review these terms carefully before ordering.

Order Cancellations

If you wish to cancel an order, please contact us immediately after ordering before order reaches fabrication. Orders may not be canceled without prior written authorization from Park Supplier. Many products are custom-made to order according to your selections, fabrication often begins immediately. If fabrication has begun, a minimum cancellation fee of 50% will apply. If an order has already shipped, it cannot be canceled and will be subject to the Return Policy terms below.

Return Policy

Park Supplier does accept returns in rare cases of manufacturing defect. In the event that Park Supplier authorizes a return for any other reason, it is at our sole discretion and is subject to the following strict terms:

1. Return Merchandise Authorization (RMA) is Required: A written RMA number and return instructions must be issued by our Customer Service Department before any merchandise is returned. Shipments arriving without a valid RMA number will be refused and returned to the sender at their expense.
2. Restocking Fee: All authorized, non-defective returns are subject to a minimum restocking fee of 25%, depending on the product series and manufacturing location. This fee may be higher for certain items.
3. Shipping Charges: The customer is responsible for ALL shipping charges. This includes the original outbound shipping cost (even if a “Free Shipping” promotion was applied) and all return shipping charges. Merchandise must be returned freight prepaid. Collect shipments will not be accepted.
4. Time Limit: Return requests must be made within 30 days of the original shipping date.
5. Condition: Merchandise must be returned unused, unassembled, and in its original packaging in resalable condition. Park Supplier will inspect all returns and reserves the right to refuse credits on damaged, misused, or non-resalable items.
6. Customer Order Errors: Park Supplier is not responsible for errors in customer orders placed online, including but not to limited to incorrect product, color, or option selection. Such orders are subject to all standard return terms, including restocking and shipping fees.
7. Park Supplier does NOT reimburse customers for any labor costs that may have been incurred for the assembly, disassembly, installation, or repackaging of any product.

Non-Returnable Items

Under no circumstances will returns be accepted for the following:

• All concrete and aluminum products, including bleacher products.
• All custom, special-imprinted, or logo’d items.
• Any product that has been assembled, installed, or used.
• Clearance or special-order items.

Defective Products

For manufacturing defects, supporting photos and a description of the defect must be provided to Park Supplier customer service before a return or replacement will be authorized.

For questions about returns, cancellations, or to request an RMA number, please contact customer service at 954-266-4444 or support@parksupplier.com.

Note

We specialize in American-made park and site furnishing products. If a product is not made in the USA, it will be clearly noted on the product page.