We want you to be satisfied with your purchase. Please contact customer service within 30 days of delivery, and we’ll offer a merchandise credit or your money back subject to shipping and restocking fees. This policy is essential for us to continue offering a wide range of custom colors and options at competitive prices. Please review these terms carefully before ordering.
Order Cancellations
If you wish to cancel an order, please contact us immediately after ordering before order reaches fabrication. Orders may not be canceled without prior written authorization from Park Supplier. Many products are custom-made to order according to your selections, fabrication often begins immediately. If fabrication has begun, a minimum cancellation fee of 50% will apply. If an order has already shipped, it cannot be canceled and will be subject to the Return Policy terms below.
Return Policy
Park Supplier does accept returns in rare cases of manufacturing defect. In the event that Park Supplier authorizes a return for any other reason, it is at our sole discretion and is subject to the following strict terms:
- Return Merchandise Authorization (RMA) is Required: A written RMA number and return instructions must be issued by our Customer Service Department before any merchandise is returned. Shipments arriving without a valid RMA number will be refused and returned to the sender at their expense.
- Restocking Fee: All authorized, non-defective returns are subject to a minimum restocking fee of 25%, depending on the product series and manufacturing location. This fee may be higher for certain items.
- Shipping Charges: The customer is responsible for ALL shipping charges. This includes the original outbound shipping cost (even if a “Free Shipping” promotion was applied) and all return shipping charges. Merchandise must be returned freight prepaid. Collect shipments will not be accepted.
- Time Limit: Return requests must be made within 30 days of the original shipping date.
- Condition: Merchandise must be returned unused, unassembled, and in its original packaging in resalable condition. Park Supplier will inspect all returns and reserves the right to refuse credits on damaged, misused, or non-resalable items.
- Customer Order Errors: Park Supplier is not responsible for errors in customer orders placed online, including but not limited to incorrect product, color, or option selection. Such orders are subject to all standard return terms, including restocking and shipping fees.
- Park Supplier does NOT reimburse customers for any labor costs that may have been incurred for the assembly, disassembly, installation, or repackaging of any product.
Non-Returnable Items
Under no circumstances will returns be accepted for the following:
- All concrete and aluminum products, including bleacher products.
- All custom, special-imprinted, or logo’d items.
- Any product that has been assembled, installed, or used.
- Clearance or special-order items.
Defective Products
For manufacturing defects, supporting photos and a description of the defect must be provided to Park Supplier customer service before a return or replacement will be authorized.
For questions about returns, cancellations, or to request an RMA number, please contact customer service at 954-266-4444 or support@parksupplier.com.