Title, Risk of Loss, and Shipping Point
All merchandise sold by Park Supplier is sold FOB Shipping Point. This is a legal term meaning that ownership (title) and all risk of loss or damage transfers from Park Supplier to you, the customer, at the moment the carrier picks up the items from our dock or our manufacturer’s dock. Once the freight is on the truck, it is owned by the customer, and the customer is responsible for filing any freight claims for loss or damage with the carrier.
Lead Time
We process all orders upon receipt and ship during standard EST business hours (Monday–Friday). The shipment of product depends on stock availability and whether your order is for a standard or custom-manufactured item.
Most standard orders ship within 7–14 business days, unless otherwise noted. Custom or specialty orders may require additional time.
For the most accurate lead times, always refer to the individual product page. Product pages reflect the most current estimated lead time based on production schedules and availability.If you have any questions about a specific product’s timeline, please contact our sales team before placing your order.
Shipping Costs
Freight shipping costs vary depending on several factors, including:
- Delivery location type (commercial, residential, school, etc.)
- Need for liftgate service or special handling
- Shipping distance from our manufacturing partners
- Product size, weight, and quantity
Accurate freight charges will be calculated and shown during checkout based on the shipping address and selected options.
If any required delivery information is omitted — such as failing to indicate a residential address or need for liftgate service — we may contact you to confirm details and adjust charges as needed.
If you have questions or need a custom shipping quote, please contact us before placing your order.
Shipping Method
All shipments are sent via common carrier (LTL Freight) at negotiated freight rates, using the most cost-effective method. All deliveries are Tailgate (Curbside) Delivery to a commercial location on a commercial truck route, during regular business hours (8 a.m.–4 p.m., Monday–Friday).
Tailgate (Curbside) Delivery means the driver is only obligated to move the shipment to the “tailgate” or back of the truck. The customer is solely responsible for having the personnel and/or equipment (like a forklift or loading dock) necessary to unload the order from the truck. The truck driver is not obligated to assist with unloading.
Mandatory Additional Shipping Services
If you are unable to accept a standard Tailgate Delivery as described above, you must select additional services at checkout for an extra charge.
- Residential Delivery: If the destination is not a commercial location or is not on a commercial truck route, you must select this. This includes home-based businesses, farms, etc.
- Limited Access Delivery: If the destination is commercial but not zoned for commercial truck delivery (e.g., schools, churches, mini-storage, or businesses without a loading dock), you must select this option.
- Liftgate Service: If you do not have a loading dock or forklift, you are responsible for unloading your order. If you cannot, you must select liftgate service. The carrier will unload the shipment from the truck to the ground, but they will not move it inside.
- Inside Delivery: If you need your order brought inside, select this. Carriers will move the order through the first accessible door (as determined by the driver), but not upstairs or on elevators. If there is no loading dock, you must also select Liftgate Service.
- Notify Before Delivery: For an additional fee, carriers will notify you 24 hours before delivery to schedule an appointment.
If the customer fails to select the necessary services at checkout (e.g., ordering for a residence but not selecting “Residential Delivery”), Park Supplier reserves the right to charge the customer for any additional services billed by the carrier at the time of delivery.
Shipping Promotions
On a rare occasion, we have promotional shipping offers (“Free Shipping”) apply only to standard freight within the continental US and do not include optional services (Residential, Limited Access, Liftgate, or Notify Before Delivery). The customer is responsible for the full cost of these additional services.
CRITICAL: Inspection of Shipments
Park Supplier takes great care to ship products well packaged and in good condition. However, once the product leaves the dock, the responsibility for its safe transport lies with the carrier. YOU MUST INSPECT YOUR SHIPMENT FOR DAMAGE AND CORRECT PIECE COUNT *BEFORE* SIGNING THE DELIVERY RECEIPT.
- Verify Piece Count: Count all pieces and verify that it matches the piece count listed on the carrier’s delivery receipt (also known as the Bill of Lading or BOL).
- Inspect for Damage: Thoroughly inspect all items for visible damage, such as torn packaging, crushed corners, or broken items.
- Note ALL Discrepancies:
- If there is a shortage or any visible damage, you MUST note it in detail on the delivery receipt before signing it. (e.g., “1 box short,” “2 benches scratched,” “forklift hole in crate”).
- If you sign the delivery receipt “clear” (without noting any damage or shortage), you are legally accepting the shipment as-is. Park Supplier cannot file a freight claim and is not responsible for any subsequent claims for loss or damage.
- Concealed Damage: If damage is not visible upon delivery (concealed damage), you must report the issue to Park Supplier immediately, and no later than 48 hours after delivery. Retain all original packaging and paperwork until the claim is resolved.
- Take Photos: If possible, photograph any damage to the items and the packaging. This will be required for the freight claim.
Park Supplier is not responsible for shipments that are not inspected upon delivery. By signing the delivery receipt without notation, the customer accepts full responsibility for the shipment.
For questions about shipping, please contact customer service at 954-266-4444 or support@parksupplier.com.